Privacy Policy.

1. Introduction

Welcome to Haven. Haven ("we," "our," "us") is committed to protecting your privacy and ensuring a safe experience for every member of our community. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, and related services (collectively, the "Platform").

By using Haven, you provide your informed consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

• Name, email address, phone number, and location (for community matching).
• Location data is limited to general geographic areas (such as city or region) and is used solely to connect users within relevant communities. Haven does not collect or store precise home addresses unless explicitly provided by the user for a specific purpose.
• Profile information such as interests, parenting stage, or local group preferences.

b. Usage Data

• Interactions within the app (posts, chats, group joins).
• Device information, IP address, and browser type.

c. Optional Information

• Photos, posts, or shared content voluntarily submitted by users.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Haven account.
• Connect you with relevant circles and local members.
• Improve platform safety, user experience, and functionality.
• Send important updates, newsletters, or support messages (you can opt out anytime).
• Analyze engagement trends to build a better community experience.

4. Consent

By creating an account and using Haven, you explicitly consent to the collection, use, and storage of your personal information as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. Please note that withdrawing consent may limit your ability to use certain features of the Platform.

5. AI Data Processing

Haven may use artificial intelligence (AI) and automated systems to enhance user experience, safety, and platform functionality. This may include:

• Personalizing content, recommendations, and community matches.
• Supporting moderation and maintaining a safe environment.
• Analyzing user engagement to improve features and services.

AI systems operate using user-provided information and platform activity data. These systems are designed to assist, not replace, human decision-making where appropriate.

Haven does not rely solely on automated decision-making for actions that would have significant legal or personal impact without appropriate human oversight.

6. Sharing Your Information

We do not sell your personal data. Your information may only be shared with:

• Verified community members (limited to your selected circles or groups).
• Service providers who support the operation of Haven (subject to strict confidentiality obligations).
• Legal authorities, if required by law or to protect user safety.

7. Data Security

We use encryption, authentication, and secure data storage practices to protect your personal information. While we strive to safeguard your data, no online platform can guarantee complete security.

8. Your Rights

In accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access your personal data.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent for data collection or marketing communications.

To exercise your rights, please contact us using the information below.

9. PIPEDA Compliance

Haven operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. We are committed to:

• Collecting only the information necessary for identified purposes.
• Using personal data in a fair, transparent, and lawful manner.
• Protecting personal information with appropriate safeguards.
• Providing users with access to and control over their data.

10. Children's Privacy

Haven is intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

11. Policy Updates & Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada.

We may update this Privacy Policy periodically to reflect changes in our Platform, services, or applicable legal requirements. Material updates will be communicated through the Platform, via email, or other appropriate channels where required. We encourage you to review this page regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: support@haven-village.com